AI is enhancing the way constituents engage with city services by enabling personalized and responsive interactions. This technology helps optimize resource allocation and workflow management, allowing city departments to operate more efficiently. By automating repetitive tasks, AI frees up employees to focus on resident-facing work, ultimately increasing trust and satisfaction among constituents.

Cities in the Americas grapple with various challenges, including climate change, high crime rates, public health concerns, and aging infrastructure. In Latin America, lower income levels exacerbate these issues, leading to higher crime and inadequate public services. AI can help alleviate these pain points by improving efficiency, enhancing public safety, and optimizing urban management.

Currently, nearly 60% of cities in the Americas are using AI either widely or selectively, with projections indicating that this number will rise to 85% in the next three years. While North American cities are leading in AI adoption, Latin American cities are gradually catching up, although they currently lag behind in both traditional AI and generative AI usage.